SVUK Ltd Terms and Conditions

Prices and Payment

All prices are shown in £ sterling and exclude UK VAT at the appropriate rate. We accept payment by cheque, BACS transfer and most major credit and debit cards. Payment is taken once we have established that we can fulfil your order. Orders will not be processed until payment in full has been recieved.

Some products have a facility to spread the cost over several months. Once your order has been placed and accepted you will be liable for the full cost of the product ordered, subject to the conditions below.

Members of certain groups and trade organisations are offered discounted prices by us from time to time for products and services in our Web Shop. Once you have informed us that you qualify for a discount we will set up your user profile to apply discounts automatically according to the information you have given us. We reserve to right to back charge the value of any discount given to customers who falsely claim a group discount to which they are not entitled.

Only one discount will apply per customer / transaction. If the customer / transaction qualifies for more than one discount then the highest single discount will be applied. Discounts are provided at the sole discretion of SVUK Ltd.

Delivery

Delivery costs shown in this website apply to mainland UK only. Overseas shipping may be charged extra at cost. We will confirm any additional shipping charges before despatching your order. Many of our products are made to order. We cannot guarantee delivery times but we aim to deliver within 28 days from the date that payment is received.

Purchasing

All items offered on our website are subject to availability and may be withdrawn without notice. To purchase any of the items in our Web Shop, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Finalise Order", we will send you an e-mail confirming receipt of your order and containing the details of your order - this does not constitute an acceptance by us. Your order represents an offer to us to purchase a product which is accepted by us when have processed your payment or dispatched the product to you. The data collected by us will only be used by SVUK Ltd or affiliated companies to fulfil your order or advise you of future promotions.

Cancellation

Orders for goods and products may be cancelled at any time prior to dispatch by notification in writing by post or email, or by telephone. Cancellation after despatch will be at the discretion of SVUK Ltd and a restocking fee may be applied.
Orders for courses and events may be cancelled without penalty at any time up to 6 weeks before the event is due to start. Cancellation after this time will incur a cancellation fee. Cancellation within 10 days of the event taking place will be allowed in exceptional circumstances only and in any case will be solely at the discretion of SVUK Ltd. Customers will be offered a transfer to another course date, for which an administration fee may apply.

In the unlikely event that we are unable to proceed with a course or event for which you have paid us we will offer you a choice of alternative dates or a full refund. In any case our liability will be limited to the value shown on your invoice.

After-Sales Services and Guarantees

SVUK goods and products are guaranteed for a period of 12 months against defects caused by faulty materials and workmanship. In the event of a product defect you should notify us in writing within 7 days. We will arrange to repair, replace or refund the product at our sole discretion, and in any case our liability will be limited to the original purchase price of the product. SVUK Ltd will not be held liable for the cost of return postage.

Customer Service

Any complaints regarding the goods or services supplied should be made to Geraint Griffiths, Managing Director, SVUK Ltd, 9 Leicester Road, Anstey, Leicester Leics LE7 7AT. Tel +44 (0) 116 236 3113. Email geraint@svuk.info. You can e-mail, write, telephone or fax us with your complaint.

Statutory Rights

Any contract that is deemed to exist between you and SVUK Ltd will be regulated by English law. These Terms and Conditions do not affect your statutory rights. E & OE.