Customers will receive an order confirmation and receipt via email shortly after placing their order. Be sure that the email address you use when placing your order is valid, spelled correctly, and is able to accept emails from the mineralmakeupingredients.co.uk domain. If you have not received your order confirmation within 24 hours of placing your order, please email us to firstname.lastname@example.org and we will forward the confirmation to you.
Note: Some customers may need to check their Bulk Mail, Spam, or Junk Mail folders for order confirmations and correspondence from us.
We do not work during weekends and/or bank holidays. Our Working Days are Mon - Friday, 9am to 5pm.
UK Orders = Up to 7 Working Days (i.e. Mon - Fri)
European Orders = Up to 10 Working Days (i.e. Mon - Fri)
Outside UK & Europe = Up to 15 Working Days (i.e. Mon - Fri)
Shipping Method and Notifications
We use DPD and Royal Post (First Class Signed For service) for shipping orders, which may take up to 3 working days to arrive.
Orders shipped with DPD - Customer will receive both a "Dispatch Notification" from us and a "Delivery Notification" from DPD that contains information for the Tracking Number and Estimate Arrival date. If you did not receive your order after 3 working days from the date you have received the DPD Dispatch Notification please contact us and we will investigate.
Orders shipped with the UK Royal Post, First Class Signed For Delivery - A Dispatch Notification will be sent us by us. The tracking number will be available upon request.
The following standard shipping charges is based on the shipping & handling cost, which will be applied automatically to orders:
£0.00 to £150.00 = £4.95
£150.01 to £500.00 = £8.95
£500.01 to £1000.00 = £14.95
£1000.01 to £2500.00 = £22.95
£2500.01 & over = to be advised
Orders greater than £2500.00, the shipping charge will be shown as zero on your invoice in which you will need to contact us. You can still place your order on our website and once we have the shipping charge information for your order you we will issue a separate invoice in which can simply make the payment via PayPal, Credit Card or Bank transfer.
Europe Shipping Charge
£0.00 to £50.00 = £12.50
£50.01 to £250.00 = £18.95
£250.01 to £1000.00 = £27.95
£1000.01 to £2500.00 = £38.95
£2500.01 & over = Please contact us for pricing information
Outside of UK/Europe Orders
Orders placed from countries outside of the EU, the shipping charge will be shown as zero on your invoice. We will issue a revised invoice to add the required shipping charge and will arrange for you to make payment online via Paypal.