How do I set up an account?

Visit our registration page and sign up. You will be asked for your details, an email will be sent to your registered email address to confirm registration and you can begin to place your orders.


What happens if I have forgotten my password?

At the login page you will have three chances to enter your password before you will be prompted to request a new one. The new password will then be sent to your registered e-mail address, use it to log onto your account and you will then have the option to change it.


How do I change my password?

If you wish to change your password, this can be done by logging into your account and selecting 'My Account > My Account' at the top right of the screen.


How do I change my details?

You can update your login details at any time. You will need to login and go to the 'My Account > My Account' screen. Here you simply type your new email address or password into the text field and then click the 'Save' button.


Saving delivery addresses

When you initially register you are asked for your invoicing address, but you can store, edit and delete multiple delivery addresses for later selection when you go through the checkout procedure. To use this facility you must be logged into your account. It is accessed from the 'My Account > Delivery Addresses' screen.


The site says my email address is already in use

It is most likely that you are already registered, or have previously purchased from us.

Please request your password using the automated password finder facility then login as an 'Existing Online Customer' (Do not attempt to re-register).

If this fails please email us on with full details of the error.


I cannot complete registration - the page loops back to login

The halls uk website uses cookies to store information that you enter, such as the contents of your basket. If your browser has been set to reject cookies, or you are using security software such as a Firewall that rejects cookies, you may find that the site fails.

Please configure your software (Firewall, browser etc) to accept cookies from If you do not know how to do this you may need to consult your software help files.

We have found that AOL users who have not logged in as the main 'Screen Name' for their account, or who have parental controls engaged have problems using the secure areas of the site. If you are an AOL user having this type of problem then please consult AOL technical advice concerning use of 'Screen Names' and parental controls.


How do I request a catalogue?

To receive our catalogue, you can either go to the home screen, scroll down and select ‘Request a catalogue’. From here, you can request a catalogue